Remote assistance for food production is one of the most important innovations. It is a method of technical assistance operated remotely by specialists that allows you to cancel distances and eliminate travel.

It allows you to solve problems related to electronics by finding the source of the problems on the spot and providing an immediate solution. In this way there is a reduction of those costs that are now considered superfluous and arise as a result of setbacks.

The remote assistance systems allow intervention on remote equipment as if they were directly connected to your company. This leads to great savings on service and maintenance costs.

With remote assistance, the information collected can be used and processed to have real-time visibility of all the elements of the machine and of the production process.

We are talking about a decisive advantage, which guarantees preventive maintenance and the possibility of immediate intervention in case of criticality.

Furthermore, remote assistance allows the use of the data necessary to improve a whole series of aspects that are part of the smart factory.


Remote support is an activity that is part of the extraordinary innovation brought about by industry 4.0.

Industry 4.0 is a process resulting from the fourth industrial revolution which is leading to an automated and interconnected industrial production.

Inox-Fer offers its customers the possibility of integrating not only remote assistance to solve any problems but also the traceability of batches capable of intercepting the wrong production batch and discarding it before it enters the market.